Vacancies | HospiceCare North Northumberland

Business Partnership Lead

Alnwick, NE66 2RDG

Job Overview

The Business Partnership Lead is responsible for developing and managing relationships with key business partners to enhance Hospice business growth, and patient satisfaction through collaborative and mutually beneficial partnerships. The primary role is to identify potential funding partnership opportunities and build collaborative relationships to achieve mutual goals.

Main Duties & Responsibilities

The Business Partnership Lead will conduct market research, analyse potential partners' alignment, and develop partnership proposals. They will oversee partnership implementation, monitor performance, and ensure that both parties derive value from the collaboration. Managing all aspects of relationship management and delivery of contractual obligations and tailored benefits to fulfil agreements, including day-to-day communications with donors.

Key Responsibilities

While working as Business Partnership Lead, you will be required to:

Conduct market research to identify potential partnership opportunities
Assess potential partners' alignment with organisational goals and values
Create partnership proposals and strategies to approach potential collaborators
Negotiate terms and conditions of partnerships to achieve mutual benefits
Draft and finalise partnership agreements and contracts
Prepare an annual budget and provide monthly reports
Ensure legal and regulatory compliance in partnership agreements
Cultivate and maintain strong relationships with existing partners
Lead on Charity of the Year Partnerships
Recruit 25 new Business partnerships before April 2026
Act as a central point of contact for partner organisations.
Facilitate communication and collaboration between partners
Monitor the progress and success of partnerships against predefined budgets.
Analyse partnership data and provide regular reports to Head of Income Generation
Identify opportunities to enhance partnership outcomes and address challenges
Collaborate with internal teams to align partnership objectives with organisational goals
Be a team player-work closely with colleagues across different departments
Engage with key stakeholders and senior management to gain support for partnerships
Confident public speaker and experienced in presenting to company owners and directors
Maintain and develop relationships with key funders to maximise income.

Person Specification Matrix

Criteria required for the role.

Skills & Competency

Essential

Excellent communication skills both written and oral.
High degree of administration skills, e.g. maintaining databases as well as keeping efficient filing systems.
Excellent knowledge of data protection regulations and experience of processing data.
Excellent attention to detail.
Ability to work to deadlines.
Ability to work on own initiative.
Able to provide excellent stewardship to supporters
A strong communicator, demonstrating the ability to relate to groups and individuals and build lasting positive relationships
Ability to communicate with internal and external stakeholders

Desirable

Knowledge of fundraising initiatives
Experience in Business development/ Sales
Knowledge and understanding of Community Fundraising initiatives
An understanding of Gift Aid.

Experience

Essential

Experience of working with people at all levels.
Demonstrable cash handling experience.
Managing targets, forecasting and planning for improvements.

Desirable

Proactive sales experience.

Personal qualities and attributes

Essential.

Flexible – able to work outside of office hours.
Resilient.
Highly motivated self-starter.
Ability to work on own initiative in a busy environment.
A keen eye for detail and the ability to work to deadlines ensuring a project is completed to deadline.
A team player with responsibility for own areas of work.
Flexible, able to support and encourage staff and volunteers.
Self-reliant and persistent in approach, flexible and able to handle pressure.
Good sense of humour and ability to work calmly and cheerfully as part of a team and under pressure.
Ability to adapt to change.
Ability to demonstrate HCNN values.
A commitment to the aims and objectives of HCNN .
Independently mobile, able to travel throughout the region.

Practical knowledge & Qualifications:

Essential.

Competent in using Word, Microsoft Excel, Mail Merge, CRM systems, Canva, Social media schedulers.
Able to use the internet to source and research new funding opportunities.

Staff Benefits

Company pension, generous employer donation.
Positive staff culture and environment.
Reward and recognition.
Flexible working.
On site free parking.

This post is subject to receipt of two satisfactory references, an enhanced DBS check and right to work in the UK. Please note, this job description is subject to change. With any significant change, we will ensure this is discussed with you before any final approvals and or commitments.

For more information on the services provided by Hospice Care, please visit our website: www.hospicecare-nn.org.uk

For an informal discussion about this post please contact Lucy Bell, Head of Income Generation on T. 01665 606515 or Email: lbell@hospicecare-nn.org.uk

Please send applications to recruitment@hospicecare-nn.org.uk

Applications close – 14th September 2025

Interview to be held - 23rd September 2025

Privacy Statement
By applying for this role, you consent to the processing of your personal data by HospiceCare for recruitment purposes. Your data will be handled in accordance with our privacy policy and applicable data protection laws, including the UK GDPR. We will store your information securely and only for as long as necessary.

Job Types: Part-time, Permanent

Pay: £22,400.00 per year

Expected hours: 28 per week

Benefits:

Company pension
On-site parking

Work Location: In person

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Dementia Support Services Support Worker

Alnwick, NE66 2DG

MAIN DUTIES AND RESPONSIBILITIES

Main Responsibilities:

Promotion within local North Northumberland communities of HospiceCare North Northumberland Dementia services Undertaking risk assessments prior to patients/ clients undertaking Dementia activities to ensure risk of injury is minimised Working in partnership with other providers of Dementia services to enhance provision and accessibility of services Assist line manager to Identify and recruit a volunteer workforce to enhance Dementia service delivery Planning and implementing activities such as crafts, and music events. Be aware of Hospice procedures relating to identification of safeguarding incidents and vulnerabilities of patients with Dementia Sourcing activities and members of the community with skills to share at our cafes, including contacting schools and youth groups. Leading activity groups that we provide including seated exercise class, 3 cafes and walking football in 2 locations.

Knowledge, Skills and Competence The post holder will:

Understand the diagnostic pathway and progression of Dementia Understand the therapeutic approaches and relative value of treatment options available for patients with Dementia Understand the impact of common health problems which may impact quality of life of patients with Dementia Be aware of Hospice procedures relating to identification of safeguarding incidents and vulnerabilities of patients with Dementia Identify service development opportunities for patients with Dementia and engage carers in the development of services.

Apply Here

Dementia Support Worker – Part-Time (15 hours/week)
North Northumberland

We are excited to be expanding our Dementia Support Services and are looking for two enthusiastic and compassionate Dementia Support Workers to join our team. Each post is for 15 hours per week, with flexible scheduling to suit the needs of the service and team.

About the Role

This is a rewarding opportunity to make a real difference to people living with dementia and their families across North Northumberland. You’ll be involved in delivering a range of supportive services and engaging activities including:

Seated exercise classes
Walking football sessions
"Canny Cuppa" cafés – providing a relaxed space for peer support, conversation, and laughter
Home visits and individual support
Activities that promote wellbeing, such as crafts, music, and games

You’ll work alongside our specialist dementia nurse to provide compassionate care and meaningful engagement to those we support.

About You

Experience working with people living with dementia is desirable but not essential, as full training will be provided. More importantly, we’re looking for someone who:

Has a warm and friendly approach
Enjoys social interaction and can bring a sense of fun to group activities
Has interests in crafts, music, or creative engagement
Can lead small group activities confidently
Makes a great cup of tea and enjoys a good laugh!

Requirements

Full UK driving licence (required)

Benefits

Company pension
On-site parking
Sick pay
Paid DBS check
Flexible working hours (within service requirements)

Person Specification

Knowledge/Qualifications

Essential: NVQ Care Level 3 or equivalent knowledge and experience of community care provision for patients with Dementia.

Work experience

Desirable: Experience of working in health and social care setting is desirable.

Knowledge, Skills & Aptitude:

Essential: Good communication skills with people living with Dementia. Flexibility and adaptability

Interpersonal skills

Organisational skills in the management of own workload

Desirable: IT computer literacy to be able to use Clinical systems and provide activity data reports.

Resilience

Essential : Ability to undertake and supervise physical activity sessions for patients with Dementia.

Other Factors

Essential: Independently mobile and ability to travel throughout Northumberland.

Closing date: 30th September 2025
For an informal chat about the role, please contact Amy Holtom, Dementia Specialist Nurse/Dementia Services Manager, at aholtom@hospicecare-nn.org.uk.

Apply Here

Retail Store Manager - Wooler - Part Time - 13hrs Per Week

Job Overview

Are you an experienced Retail Manager looking for a new challenge, with a growing organisation that has ambitious plans for the future?

HospiceCare North Northumberland is a charity that provides end of life care at home and bereavement and dementia support across North Northumberland.

To fund this work we currently operate 4 retail units in Berwick, Wooler and Amble, alongside a fledgling e-commerce facility. We are looking for a Store Manager to work in our Wooler Store alongside our current Store Manager and Volunteers, under the direction of our Retail Operations Manager.

We aim to increase income into the Hospice, enabling us to fulfil our ambitious plans, to provide more care to more people across our community.

We can offer a competitive salary and other benefits:

- Health plan

- Contributory pension scheme

- Flexible working

- Generous annual leave

Purpose of the role

To ensure the effective running of the retail shop.

To ensure the smooth day to day running of the store.
Maximising sales.
Maximising effective stock management.
Line management of Assistant Retail Managers and other staff where applicable
Managing and training shop volunteers.
Administration Tasks.
Ensuring HospiceCare policies and procedures are adhered to at all times.

Main Responsibilities:

Working alongside the Retail Operations Manager, implement systems and procedures for the effective and efficient running of the store.
Opening/closing the store in accordance with rotas.
Ensure the highest level of customer experience.
Ensure the shop premises are well presented, safe and welcoming at all times.
Analyse data and activities to ensure continual improvements to practices.

Maximising Sales

Work with the Retail Operations Manager to achieve agreed sales targets.
Implement pricing policy agreed with the Retail Operations Manager
Help to plan and deliver events and promotional activities (sometimes outside normal working hours).

Maintaining Effective Stock Management

Implement procedures for efficient receipt of donations, sorting, storage and preparation of stock.
Apply suitable display, merchandising and window dressing standards.
Initiate themed / seasonal promotions to optimise stock turnover.

Volunteer Management & Training

Lead recruitment, induction and ongoing training and supervision of all volunteers.
Ensure effective communications with all staff and volunteers.
Work with the Retail Operations Manager to ensure volunteers’ efforts are appropriately recognised and appreciated.

Administration

Ensure daily banking / cash reconciliation procedures are correctly followed.
Assist with purchasing supplies and services, with delegated responsibilities agreed with Retail Operations Manager.

Policies and Procedures

Ensure all HospiceCare policies and procedures are adhered to at all times, particularly with regard to Health and Safety.
Ensure all staff and volunteers comply with Trading Standards Legislation and other legal requirements.
Update and implement appropriate policies and procedures e.g. for housekeeping, stock processing etc.
Liaise with outside services in respect of PAT testing, fire safety equipment etc.

Other

Be a prominent public face of HospiceCare, promoting and raising awareness of the charity’s services and activities in the local community.
Carry out any other duties, appropriate to responsibilities within this role, as directed by the Retail Operations Manager.

PERSON SPECIFICATION

ESSENTIAL

· Experience of working in a retail environment

· Experience of working in a team

· Commercial awareness

· Experience of working with sales and profit targets

· Good written and numeric skills

· Excellent interpersonal skills

· Flexible attitude and adaptable to change

· Good time management and prioritisation skills

· Ability to work effectively under pressure

· Competent administration (Word and Excel) and numeracy skills.

· Ability to analyse data to improve performance

· Commitment to quality, customer service, best practice and best value in all aspects of the charity’s operation.

· Physically capable of carrying out the full requirements of the post.

· Standard DBS Disclosure

DESIRABLE

· NVQ Level 2 in Retail Skills

· Experience in working alongside volunteers

· Experience of working in a charity shop

· Line Management experience

· Creativity with shop display and windows

· Understanding of high street retail fashion

· Ability to travel independently

This role description is intended as a basic guide to the responsibilities of the post and is not exhaustive and may be subject to review in consultation with the post holder.

For more information on the services provided by Hospice Care, please visit our website: www.hospicecare-nn.org.uk

For an informal discussion about this post please contact Mark Peters, Retail Operations Manager, on T. 01665 606515 or Email: mpeters@hospicecare-nn.org.uk

Apply Here

Vacancy – Retail Volunteers

Amble, Berwick and Wooler Stores

We are recruiting volunteers to assist our team with the day-to-day running of our charity stores in Amble, Berwick, and Wooler]. Duties will include sorting and selling donations, keeping our shops tidy and safe, greeting customers, and helping raise awareness of HospiceCare North Northumberland in your local community Typically, our volunteers cover either a morning or afternoon shift (approximately 4 hours) in-store.

Benefits of Volunteering

Meet new friends
Build your confidence
Learn new skills
Improve your confidence
Enhance your CV or Personal Statement
Working in a friendly, sociable environment
The feel-good factor of giving back to your local community
Satisfaction from knowing that, by volunteering you are directly contributing towards the delivery of our clinical services
Flexible hours to fit around your lifestyle

Who We Are Looking For

We are looking for people from all walks of life for example a student looking to enhance their CV for a work placement or perhaps a Personal Statement for a University application. You might be a retired person who wants to give a little of their time to help a local good cause whilst socialising with others. We are also keen to help people looking to get into a structured routine in preparation for their future careers. Above all, we are looking for people who enjoy meeting new people, like to have fun, and can engage with customers.

Training and Support

We ask each volunteer to attend one of our induction sessions held throughout the year. This includes important information about the work of HospiceCare, that includes our history, our values and behaviour, as well as an overview of our clinical services and how we are funded. You will be supported by our Shop Manager who will provide you with ongoing training and regular charity updates during your time with us.

If you are interested in joining the retail volunteer team at any one of our stores, please contact Mark Peters, Retail Operations Manager on T. 01665 606515 or T. 01289 309997 or email: mpeters@hospicecare-nn.org.uk. Alternatively, you can enquire or apply online via the link below. Thank you.

Enquire Here

Vacancy - Dementia Support Volunteers

We are looking to recruit additional volunteers to support our Dementia services in Alnwick and Berwick. You will be required to help at our Dementia Drop-In Cafe to support staff with activities such as music, bingo, and art, as well as serve tea and coffee.

If you are into more sporting activities, we have our regular Dementia Walking Football sessions at Alnwick and Berwick, and seated exercise classes for the person with a dementia diagnosis and their carer.

Full training will be given and you will work alongside one of our Dementia team.

If you have a few hours to spare each month and would like to donate your time to HospiceCare, please give us a call in the strictest confidence at T. 01665 606515 or T. 01289 309997 or email our Specialist Dementia Nurse Amy, at: aholtom@hospicecare-nn.org.uk. Alternatively, complete our online volunteer application form and someone will reply.

Enquire Here

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