Clinical Update Message
Nina Burnett, Clinical Lead and Cath Miller, Hospice at Home Team

21st May 2020


A special message from our clinical lead, Nina Burnett

Thursday 9th April 2020


A message from our deputy clinical lead, Debbie Allan

16th April 2020


Coronavirus Appeal

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COVID-19 Update

A Message from our Chairman

31st March 2020

This year is HospiceCare’s 25th anniversary and for the past 25 years, we have been serving communities in North Northumberland with specialist end-of-life care and bereavement support. In light of the unprecedented times we are living in today, the clinical team is preparing to meet the challenge of Coronavirus to ensure they can continue to deliver these vital services to our communities.

We fully support Government measures introduced to slow down the spread of the virus and protect the most vulnerable. We want to reassure our communities that we are taking the necessary measures to keep our beneficiaries, staff, and volunteers safe. We have enforced Social Distancing to protect our nursing team, administration staff, volunteers and supporters. Our staff now, where possible, are working from home, we have also suspended our wellbeing services and closed our buildings at Alnwick and Berwick to the public, until further notice.

These protective measures have ensured that our Hospice at Home services remains unchanged being delivered by our specialist Palliative Care team. Our Family Support service continues via telephone and our nursing team is in telephone contact with our clients to ensure they are still being supported. We are also ensuring that there will still be someone at the office to take calls between the hours of 9am-4.30pm Monday – Friday, so we can still be contacted in the normal way. Our Hospice at Home and Family support services can still be accessed via self-referral or via your Healthcare professional.

However, the next few months are going to be a financially challenging time for everyone and HospiceCare is no exception. Having either postponed or cancelled our fundraising events for the next few months as well as closed our shops, we are now losing income of around £50,000 every month.

In response, our small fundraising team is looking at new and innovative ways of fundraising, and we will shortly be launching a Coronavirus Appeal to help make up that shortfall. It’s crucial that we can go on supporting local families like Fliss and Tim...

“Nothing was too much trouble for the Hospice nurses who instinctively knew what to do and when. Dad felt so looked after and cared for because the Hospice nurses adapted to him and his needs. When Dad’s health deteriorated he started receiving overnight care from the Hospice, this enabled Tim and I to get some sleep knowing that Dad was being well looked after and that we would be alerted if there was any change in his condition. On Thursday 11th December Dad slipped into a deep sleep, dying 4 days later on Sunday 14th December. His death was calm and peaceful and he was surrounded by his family. We can’t thank HospiceCare enough, they were amazing and we were totally blown away by the compassionate care of their nursing team. The care the Hospice delivered enable my Dad to be himself, right up until the day he died.” Fliss Elsom-Cook.

The HospiceCare team has always felt blessed from the support given by people in our communities across North Northumberland. It is that very support and continued partnership that will get us through the next few months, let’s keep in touch with each other – we are still here for you. Take care and stay safe and well.

Lucy Carroll, Chairman Board of Trustees

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Lucy Carroll Chairman Board of Trustees

Fliss  & Tim with beloved pet, Archie


HospiceCare Shops Statement
22nd March 2020

Hello, we hope you are managing to stay safe and well during these unprecedented and challenging times. We want to reassure you that the HospiceCare team is having daily meetings to ensure that we follow Government guidelines, including those on social distancing, to take the necessary measures to keep our beneficiaries, staff, volunteers, and customers safe. It is with this in mind, that we have had to make the difficult decision to close our shops with immediate effect. We will, of course, re-open as soon as it’s deemed safe to do so. Unfortunately, during this temporary period of closure, we will not be able to accept any more donations for the present time, but as our shops are a vital source of income for the Hospice, we would kindly ask that you keep them for us until such time that we are able to re-open.

In the meantime, we would like to reassure you that our Hospice at Home care and support remains unchanged and that our Family Support continues to be delivered via the telephone. However, our Wellbeing centres and services will continue to be suspended until further notice. As a community-based palliative care charity, we are doing all we can to stay safe and well,  to ensure that people across North Northumberland continue to get the care and support they need from our services. We are closely monitoring Government guideline and will update you with any new information or changes. 

HospiceCare has always felt blessed by the support given by people in our communities across North Northumberland. It is that very support and continued partnership that will get us through the next few months, let’s keep in touch with each other – we are still here for you!  Thank you.

Joyce Fairbairn Retail Manager & HospiceCare Senior Leadership Team

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19th March 2020
Nina Burnett, Clinical Lead

Despite our Wellbeing services currently being suspended due to the Coronavirus, we want to reassure everyone that may need us now, or in the future, that our nursing team is still here. Our Hospice at Home service continues to operate delivering care and support across North Northumberland.

Anyone needing to contact us can do so in the usual way via our telephone number T. 01665 606515 Monday to Friday 9am to 4.30pm or email"

Nina Burnett, HospiceCare Clinical Lead


Nina Burnett
Clinical Lead

Palliative Care Team


16th March 2020
Clinical Lead Nina Burnett

HospiceCare is taking a proactive approach to what is happening nationally. The delay phase of the pandemic has been announced and although social distancing measures have not formally been introduced by the government, we want to take sensible measures to protect our clinical workforce. Given that our hospice work is largely within patients’ homes, our key focus needs to be on safeguarding our clinical staff members to enable the team to maintain their health, to allow them to safely continue delivering care. So with immediate effect:

  • All Wellbeing services held within our Alnwick and Berwick buildings are cancelled from today. This includes our Weekly Drop-Ins, The Willows, Bereavement and Dementia Cafes, Dementia Football and Information Hubs.  We will see people on an individual basis and the most appropriate staff member from the clinical team will maintain regular contact with them.  This is in line with actions taken by other providers of Wellbeing services. 

  • Our café area at Greensfield House, Alnwick, is now closed.

  • Our Wellbeing Centre, Hazel Marsden House, Berwick, will only be used to see patients individually.

  • In the meantime, we are aiming to have more regular telephone conversations rather than face-to-face sessions for our Wellbeing services. Our existing referral process and criteria remain unchanged for the present time. Please can we ask people contact us via telephone should they wish to self-refer.

  • Hospice at Home will continue unchanged with the emphasis on continuing to take Universal precautions relating to Infection Control.

Please don’t hesitate to telephone our nursing team on T. 01665 606515 or T. 01289 309997 or email us using the link below. Nina Burnett HospiceCare Clinical Lead. 16th March 2020


Nina Burnett

Clinical Lead

Maxine Shell
Family Support Coordinator


Hospice at Home and Wellbeing Centres
Alnwick & Berwick

Greensfield House, Unit 3, Willowburn Avenue, Alnwick, Northumberland, NE66 2DG

Telephone: 01665 606515 or 01289 309997

©2019 by HospiceCare North Northumberland. The North Northumberland Hospice is a company limited by guarantee.

Registered office: Greensfield House, Unit 3, Willowburn Avenue, Alnwick, Northumberland, NE66 2DG

Registered as a company in England No. 04925273. Charity No. 1103635