Our Family Support Service

"It is just a year since my wife died but I'm very mindful of the care I received from the nurses telling me I was in their thoughts, and they would always be there should I need them. The last year has not been easy, but I have got through it. However, it is good to know that I can turn to you for support if things get really difficult. 


Bereavement Support

Bereavement is something which we will all experience at some time in our lives and we all react to it in different ways. An individual’s loss is unique to them and how we cope as individuals often varies. However, many people go through a range of common reactions and emotions when someone they are close to dies.

Many bereaved people say that the initial feeling of shock leaves them with a sense of numbness and disbelief, quickly followed by feelings of fear, loneliness, panic, anger and guilt as you try to make some kind of sense of what has happened. You can be left feeling overwhelmed, affecting you physically as well as emotionally, and perhaps find sleeping and eating particularly difficult.

Dealing with strong emotions and all the things that need to be done after a death can also make you feel exhausted and drained. Close family and friends may be struggling with their own sadness and may find it difficult to know what to say or how to help, possibly leaving you feeling more isolated.

Allowing feelings to come out can help someone get used to their loss. Talking about the death and about the person who died, dealing with the practicalities of new situations and trying to think of the present as well as the past, can all help someone get used to the reality of their loss and get through some of the anguish which they may be feeling.

HospiceCare provides a bereavement service to adults living in North Northumberland. It is a free service available to anyone who has suffered loss and bereavement and there does not need to have been any previous contact with the Hospice.

People can refer themselves or a family member to the service or access it through a professional such as GP, Social Services or Community Nurses.

The Bereavement support is coordinated by Maxine Shell who delivers the Bereavement service with the support of trained and skilled volunteers who have a knowledge and understanding of the physical and emotional pain people experience when grieving. The volunteers are not trained counsellors but provide a supportive ‘listening ear’ either in someone’s home or at the Hospice as a one-to-one appointment. The frequency and length of time offered for support is based on individual need.

If you think we might be able to help you, please call 01665 606515. We can usually arrange for an immediate appointment and be there exactly when you need us.  


How can I access Bereavement Support?

Our Bereavement listening service is available to adults living in North Northumberland. There is no need to have had prior contact with the Hospice.

You can be referred by your Healthcare professional or self refer by getting in touch with us directly.  We can have a chat and work out the best way to support you together.


Hospice at Home and Wellbeing Centres
Alnwick & Berwick

Telephone: 01665 606515 or 01289 309997

Greensfield House, Unit 3, Willowburn Avenue, Alnwick, Northumberland, NE66 2DG

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©2019 by HospiceCare North Northumberland. The North Northumberland Hospice is a company limited by guarantee.

Registered office: Greensfield House, Unit 3, Willowburn Avenue, Alnwick, Northumberland, NE66 2DG

Registered as a company in England No. 04925273. Charity No. 1103635